• Commercial EPC

  • Air conditioning inspections

  • Domestic EPCs

  • Phone details

Complaints

We want to provide the best service we can. We also want to know if things have gone wrong. So if you have a complaint, please inform us immediately, preferably in writing, to:

Surrey Energy Ratings Ltd, 33 Albany Park Road, Leatherhead KT22 7PA.

 

 

Stage 1

 

We will record the details of the complaint, keeping it confidential at all times. We will advise you of the company representative that will investigate your complaint. They will endeavour to reach an agreement with you. If the complaint is regarding the outcome of an energy assessment, we will explain clearly how we reached our results.

 

 

Stage 2

 

If you are unhappy with the outcome of Stage 1, the complaint can be escalated to our Accreditation Scheme: HVCA Ltd, Unit 3, 76 Stephensons Way, Formby L37 8EG. You should write to them with full details of your complaint so that it can be fully investigated.

 

 

Stage 3

 

If you would like to escalate a complaint for a formal review, please contact our accreditation scheme NHER on 01908 442288 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Stroma Accreditation
Sterling Accreditation
Institute of Domestic Energy Assessors
Chase Inventory Services